Information We Collect

• Contact Form Submissions (via HIPAA FORMS): first and last name, phone number, email address, and message content.
• Quiz Submissions: mental health priorities, care preferences, and consultation/scheduling preferences, along with contact information you provide.
• Automatically Collected Information: We may collect limited technical information (such as IP address and browser type) for security and performance monitoring.

How We Collect Information

We collect information directly from you when you fill out forms on our Site. Forms are presented with our site’s form UI and are processed and stored securely by HIPAA FORMS (our HIPAA-compliant online forms service).

How We Use Information

• To respond to inquiries you submit through our Site.
• To triage needs, determine fit for services, and assist in appointment scheduling when appropriate.
• For internal business purposes such as recordkeeping, quality assurance, and compliance with legal requirements.
• We do not use your information for marketing, advertising, or newsletter purposes.

Information Sharing

• We do not sell, rent, or trade your personal information.
• Service Providers: With HIPAA FORMS (by Code Monkeys LLC) for secure online forms processing and storage. HIPAA FORMS acts as our Business Associate and is contractually required to protect your information.
• Legal Obligations: When required to comply with applicable laws, regulations, or valid legal processes.

Data Retention

We retain your personal information as long as necessary to provide services and comply with legal obligations, unless a shorter retention period is required by law or requested by you.

Data Security

We take reasonable administrative, technical, and physical measures to safeguard your information, including use of HIPAA FORMS for secure form handling, SSL encryption on our Site, and restricted staff access. Email and SMS messages may not be encrypted and therefore may not be considered secure.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information.

To exercise these rights, please contact us at: info@monarch-concierge.com.

Governing Law

This Privacy Policy is governed by the laws of the State of Nevada.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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